Call Centre, DOT, OSP License

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OSP stands for Other Service Providers and refers to the service provided in the telecommunication industry. OSPs include BPO/call centers, e-commerce, telebanking, telemedicine, education, and other IT enabled services. The Department of Telecommunication under the New Telecom Policy (NTP) 1999 made it compulsory for OSPs using telecom resources to obtain licenses from the DoT.


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More about DOT license.

To meet the need for outsourcing, more and more call centers and business process outsourcing companies (BPOs) are setting up shop in India. Setting up a call center or a BPO requires a lot of telecom resources, which can’t be left unchecked. To make sure that service providers get the authorization they need, the Department of Telecommunications issues OSP Licenses to them. In this overview of the OSP License, we will discuss what an OSP Registration is, how to acquire one, and how to take advantage of it.

Other service provider means – Service providers like BPO/call-centres, e-commerce sites, telebanking, telemedicine and tele-education are called OSP (Other Service Providers). The term OSP refers to companies that provide support services to their clients that use telecommunication resources.

Business that needs call centre license, DOT & OSP License.

Telebanking – This service is called mobile banking and is offered by many banks to their customers, who can carry out transactions from anywhere, anytime.

Tele Education – This module can be used to provide education to people in remote areas using telecommunication equipment.

Call Centre – All call centres refer to companies handling very large volume of calls for the commercial purpose. It also includes all kinds of business process outsourcing and knowledge process outsourcing services.

Telemedicine – This is a modern way to provide health care to patients. When an emergency occurs, the patient receives instructions for treatment by phone or internet.

Network operation centre – These centres are usually operated by Internet Service Providers to monitor and control network traffic in a specific area.

Tele Commerce – When a seller directly markets their products or services to customers using the telephone, radio or television, it is known as telemarketing.

List of document and details need for the DOT application.

  • Certificate of Incorporation -COI issued by MCA.
  • MOA & AOA of applicant company.
  • Board Resolution as power of attorney.
  • List of Director and shareholders.
  • Soft copy of PAN and Aadhar card of all directors and applicants.

Below mentioned business required to apply for OSP/DOT license.

  • Tele callers
  • Outbound calling services
  • BPO and KPO
  • White Paper research companies
  • E-commerce
  • Network Operation Center
  • Call Centres
  • Tele-banking
  • Lead Generation companies
  • Appointment setting companies
  • Tele education
  • Tele-trading
  • Other IT Enabled services


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